Terms of Service

Last updated: July 5, 2026 · Please read these Terms carefully before using Sol Reception. By using the service you agree to them.

1. Who we are

LNL AI Agency (“Sol Reception,” “Sol,” “we,” “us,” “our”) provides Sol, a bilingual (English/Spanish) AI receptionist that answers calls and messages, helps schedule appointments, and follows up with customers on behalf of clinics and home-service businesses. These Terms of Service (“Terms”) form a binding agreement between Sol Reception and the business or individual that uses the service (“you,” “Client”).

2. The service

Sol Reception provides software that uses artificial intelligence to receive and respond to customer communications over channels such as voice telephone and text messaging, to assist with appointment scheduling, answer common questions from a client-provided knowledge base, and route or escalate requests to the Client’s staff — in English and Spanish. The specific features, channels, phone numbers, and scope provided to you are described in your separate order or service agreement with us. We may improve, modify, or discontinue features over time.

3. Eligibility and accounts

You must be authorized to act on behalf of the business you represent and be at least 18 years old. You are responsible for the accuracy of the information you provide (including business hours, services, pricing, providers, and knowledge-base content) and for keeping account credentials and access secure. You are responsible for activity that occurs through your account or numbers connected to the service.

4. Data roles and customer information

When Sol Reception processes your customers’ or patients’ personal information on your behalf, you act as the data controller (or “business” under applicable state privacy laws) and we act as a service provider / processor, processing that data under your instructions and your own privacy policy. You are responsible for obtaining any consent required from your customers, for the lawfulness of the data you ask us to process, and for compliance with applicable health-information and data-protection laws (including HIPAA, where it applies to your business). Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

5. Calls, recording, and telemarketing compliance

Calls handled by the service may be recorded and transcribed to provide the service. You are responsible for complying with call-recording consent laws in the states where you and your callers are located (some states require all-party consent), and for complying with the Telephone Consumer Protection Act (TCPA) and related rules for any calls or text messages the service sends to your customers — including obtaining any required consent and honoring opt-outs.

6. Acceptable use

You agree not to use the service to:

• Violate any law or the rights of others, or send unlawful, harassing, deceptive, or infringing content.
• Send unsolicited bulk or spam messages or calls, or use the service in any way that violates the policies of the underlying messaging or telephony providers or carrier rules.
• Attempt to reverse engineer, disrupt, overload, or gain unauthorized access to the service or its infrastructure.
• Misrepresent the AI assistant as a licensed medical professional or use it to deliver diagnoses or treatment.

7. Not medical advice; emergencies

Sol Reception is an administrative and communication tool. It does not provide medical advice, diagnosis, or treatment, and it is not a substitute for the professional judgment of a qualified healthcare provider. The AI assistant is designed to direct anyone describing a medical emergency to call 911 or go to the nearest emergency room. If your business is a healthcare practice, you are responsible for ensuring appropriate clinical oversight of patient communications and for configuring escalation paths to your staff.

8. Third-party services

The service relies on third-party platforms — including telephony and messaging providers, cloud hosting, and AI model providers. Your use of those channels is also subject to the third parties’ own terms and policies, and their availability is outside our control. We are not responsible for outages, changes, or actions taken by these providers.

9. Fees and billing

Fees, billing cycles, and any pilot or trial arrangements are set out in your order or service agreement. Pilot or evaluation access may be provided at no charge for a limited period and may be changed or ended as described in that agreement. Unless stated otherwise, fees are exclusive of applicable taxes.

10. Intellectual property

We retain all rights, title, and interest in the Sol Reception software, models, prompts, and related materials. You retain ownership of your business content and customer data. You grant us a limited license to use your content solely to provide and improve the service to you. We grant you a non-exclusive, non-transferable right to use the service during the term of your agreement.

11. Disclaimers

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI systems can make mistakes; we do not warrant that the service will be uninterrupted, error-free, or that its outputs will always be accurate or complete.

12. Limitation of liability

To the maximum extent permitted by law, Sol Reception will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or related to your use of the service. Our total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid us for the service in the three (3) months preceding the event giving rise to the claim.

13. Term and termination

These Terms apply for as long as you use the service. Either party may terminate as provided in the applicable service agreement. We may suspend or terminate access if you breach these Terms or if required to protect the service, our other clients, or third parties. Upon termination, your right to use the service ends; provisions that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) will survive.

14. Changes to these Terms

We may update these Terms to reflect changes in our service or in applicable law. The current version will always be available at this page, with its last-updated date. Your continued use of the service after an update constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. For any dispute arising out of or relating to these Terms, the parties submit to the exclusive jurisdiction of the state and federal courts located in California.

16. Contact

Questions about these Terms? Email lainiem@solreception.com.